Knowledgebase
Resetting your secret question and answer
Posted by Caesar on 06 September 2007 09:23 AM

PLEASE NOTE THAT THESE ARE WEBSITE SECRET QUESTIONS AND ANSWER!

THESE WILL NOT HELP YOU RESET YOUR SUB PASSWORD!

Your CABAL Online Secret Question and Answer are vital pieces of information, which are required in order to prove ownership over your account. Please ensure that you know your secret question and answer and that the details you use will not be forgotten!

If you can not remember your secret questions and answers, you will need to reset them by providing some proof of ownership and two new secret questions and answers.

  1. All changes to your secret question and answer must go through our support department. Visit support.cabalonline.com and register an account if you have not already done so.
  2. Once you have registered and logged in, create a support ticket under the Account Support department. In the header put the title "REQUEST: Reset Secret Q+A".
  3. In the message body, you must provide us with the following information (please note that you must fill in all the fields):

    Website Username
    Full name (forename and surname - minimum 2 words)
    Email address used on the account
    Date of birth (dd/mm/yy)
    How many game User Ids you have (do not mix up with amount of characters!)
    What are the characters you have on your game User Ids (nicknames and levels)

    Also, we will need to know which NEW questions and answers you would like to use.

    Select TWO of these questions and then provide an answer for each in the correct order below.
    Best childhood friend
    Name of first pet
    Favourite Teacher
    Favourite historical person
    Favourite movie
    Anniversary [dd/mm/yyyy]
    Father's middle name
    Spouse's middle name
    First child's middle name
    Grandfather's occupation
    Mother's birthplace
    Mother's maiden name

    Secret answer 1:
    Secret answer 2:
  4. An example template:

    Website Username: test15
    Full name: Rodger Rabbit
    Email address: rodger.rabbit@example.com 
    Date of birth: 19/09/1982
    How many game User Ids you have: 1
    What are the characters you have on your game User Ids: MrRabbit lvl 180, Terminator lvl 132, JoeBlogs lvl 51


    Best childhood friend
    Secret Answer: The fox

    Mother's maiden name
    Secret Answer: Hare

NOTE: Please do not post any personal information or problems you might have as a comment to this article. Send all your requests in a Support Ticket.
(612 votes)
This article was helpful
This article was not helpful

Comments (0)
Help Desk Software by Kayako Fusion