On rare occasions mistakes are made when game bans are administered. If you believe you are one of the unfortunate few who fall into this category, please take the following actions:|
Please note that all cases are checked thoroughly. If you have broken any of the policies, including using automated programs, do not waste your time sending in a ban appeal. This includes pleas of "I didn't cheat", "I didn't bot", "I won't bot again". It will not be granted!
- Register or log into the support system
- Click the create new ticket icon
- Select the "Blocked Account Appeals" Category. Failure to select this category will result in your ticket being ignored!
- Fill out all the details requested, including character name, server and any evidence or details you have to prove your innocence.
- Patiently await a response from the support advisor. Creating multiple tickets or spamming a single ticket will slow down your response time.
NOTE: Please do not post any personal information or problems you might have as a comment to this article. Send all your requests in a Support Ticket.