Knowledgebase
Sub-Password Blocks - How to get the block lifted
Posted by Caesar on 29 June 2009 10:24 AM
The Sub-Password system enables you to increase your accounts protection by creating a four digit password for your character, equipment and storage. Enabling sub-password for character selection screen is obligatory; you will not be able to log in to the game without creating it. Warehouse and equipment sub passwords are option.
Sub-password will offer you increased peace of mind, because even if someone does gain access to your account they will be unable to access your precious equipment.

If a sub-password is incorrectly typed 20 times the account will be locked. A support ticket will then need to be sent to the 'Sub-Password Block" department, with proof that you are the owner. This is in place for your protection.

Unblocking an account that has been locked
  1. Visit support.cabalonline.com
  2. Click "Submit a New Ticket"
  3. Select the "Sub-Password Blocks" department
  4. Enter your GAME ID, Character name and Server
  5. In the area to type comment, outline how your account became locked.

Please note that this article merely provides information. It makes no effect to comment on this article asking for help or providing your account details. No issues as serious as this one are solved in public in comments to a piece of text. Please send a ticket or wait for a reply from the Support System instead.
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